What personal information do we collect from the people that visit our website?
For those who simply subscribe to our newsletter, we collect your name and email address to keep you up to date on the news of our brand.
For customers ordering from our website or registering for an account on our site, as appropriate, you will be asked to enter your name, email address, billing & shipping address or phone number.
When do we collect information?
We collect information from you when you subscribe to our newsletter on our site, place an order, enter information on our site, respond to surveys or marketing information or contact us via email.
How do we use your information?
We may use the information we collect from your when you subscribe to our newsletter on our site, place an order, enter information on our site, respond to a survey or marketing information or contact via email, or use certain other site features in the following ways:
- To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To quickly process your order.
- To send periodic emails regarding your order or other products, news, offers and services.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
How does our site handle ‘do not track’ signals?
We honour ‘do not track’ signals and ‘do not track’, plant cookies, or use advertising when a ‘Do Not Track’ (DNT) browser mechanism is in place.
Does our site allow third party behavioural tracking?
It’s important to note that we allow third party behavioural tracking using Hotjar, an online tool used to track the behaviour of our site users. By combining Analysis and Feedback tools, Hotjar gives us insight on how we can improve user experience and performance. It uses tools such as Heatmaps, Visitor Recordings, Conversion Funnels, Form Analytics, Polls, and Surveys. We do not share personal information with Hotjar, unless provided by you through the ‘Can we help you?’ assistance form on our website, they will not have record of your personal information